The information we collect includes individual names, company names, and contact information, such as addresses, telephone numbers, e-mail addresses, and IP addresses.
We use the information that we collect to provide our services, which commonly involves contacting customers and members to further discuss customer interest in our company, the services that we provide, and to send information regarding our company or partners, such as promotions and events.
We may also collect certain information from visitors to and customers of the site, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our site in order to constantly improve the quality of the services we provide. Terra Luna Club may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
If you send personal correspondence, such as emails or letters, or if other users or third parties send Terra Luna Club correspondence about your activities or postings, Terra Luna Club may collect such information into a file specific to you. We use information in the file that we maintain for you, and other information that we obtain from your use of the services, to resolve disputes, troubleshoot problems, and enforce our customer agreements.
When you register with Terra-Luna-Club.com you provide your own account info and password, your password will be stored with one way encryption where we can only compare what you provide to login against that password to see if it is true. 3 failed attempts within 5 hours will render your account locked out for 24 hours. Contact customer service to prove your identity to have your account unlocked. we do not store passwords anywhere including in logs. We cannot guarantee your data will not be discovered by hackers, as no one on earth can stop a determined hacker. We do implement security though to help keep your account private, including encrypting your password and forcing SMS 2-factor authentication to be able to login, so even if your password is weak and guessed, they would need access to your cell phone to also get in.
Customer service has passwordless access to your account to help you when you need it, and we track every action any customer service reps take including logging in. for your protection and privacy.